Returns & Exchanges
At eufy Europe, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days for a full refund or exchange.
1
Initiate Your Return
Visit our online support portal and provide your order number and email address to start the process.
2
Prepare Your Package
Place the items in their original packaging with all accessories included and attach the provided shipping label securely.
3
Ship the Item
Drop off your package at the nearest authorized courier location as specified in your return instructions.
4
Receive Your Refund
Once our warehouse inspects the returned product, your refund will be processed to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing